Lit Handlers FAQs

Need some help?

Maybe these Q&A's can help.

Contact Us

How can I contact you?

You can email us at info@lithandlers.com, the form below, or message us on FB/IG.

How can I get notified about the newest patterns and sizes?

Stay in the know with our email list. Just type your email in and hit subscribe!

What are your hours?

Mon-Friday: 10am - 4pm CST

Sat: 10am-12pm CST

Products

What are your Handlers™ made from?

Our products are made from 3mm neoprene. The same material that surfers and divers use as wetsuits.

What size should I order?

Generally, we ask that your consider how many ounces the drink is and the shape of the can/bottle/cup. From there find the product that falls into those filters. Maybe this Size Chart will help.

Is the bottom enclosed?

All sizes have enclosed bottoms except for the can sizes. The have bottoms but they two small slits in them to make them collapsible.

Do these bottles help with drink sweat?

Absolutely.

Can I use my Handler™ with hot drinks?

Yes. They help keep hot drinks hot and cold drinks cold all while keeping your hands nice and dry.

Is my Handler™ machine washable?

Yes. It is best on the gentle cycle or hand washing and air drying.

Are your products on Amazon?

They are but because of fees, we prefer orders be placed on our site. ;)

Orders

How can I place an order?

Ordering is super simple. After placing the desired items in your cart, you can complete your order by clicking the Checkout button.

What happens after my order has been placed?

After your order has been placed, we get to work. If you realize that the shipping address might be wrong, try to email us at lithandlers@gmail.com as soon as possible to make sure we can change it in time.

What if the product I want is out of stock?

If the product you want is out of stock, you can subscribe to our email list to know when it is restocked.

Where is my order?

  • We are working as hard as possible to get it out as fast as possible. Given the influx of orders, our processing time can take up to 10 business days to ship.
  • If you ordered something on backorder, it will ship as soon as we receive them.

Are there any active discount codes?

by subscribing to our email list or our social channels, you will know about all the latest promotions.

What are your return and exchange policies?

  •  If you are not satisfied with your purchase, we will gladly accept it back for a refund(minus shipping). To return or exchange, product must be in original packaging, free from perfumes, liquids, lipsticks, animal hair or any other stains.
  • If you are wanting to exchange your product for another size, you will be responsible for paying shipping on replacement.
  • to start the return/exchange process, email us at lithandlers@gmail.com

Wholesale

Do you offer Wholesale?

Yes, you may fill out a wholesale application on our wholesale site, www.lithandlerswholesale.com

Can you do custom orders?

Yes, there is a 100 MOQ for customs, a 4 week TAT and a $30 design fee. If you would like to order custom products, contact us as lithandlers@gmail.com

Shipping

How fast do you ship?

We are here Monday through Saturday shipping orders and strive to have orders shipped out within 3 business days. Due to the volume or orders right now, We may be behind and can take up to 10 business days to ship.

What if I put the wrong address in when checking out?

As soon as you realize that there has been a mistake, please email us at lithandlers@gmail.com. Once your package leaves our facility, we have no control over it.

Will I receive a notification when my order ships?

Yes, you will receive an email notifying you that your order has shipped.

Do you ship internationally?

You betcha.

Will I be charged taxes upon receiving my package?

Customers outside of the USA may need to pay import charges upon receiving goods. Lit Handlers does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office ffor information specific to your country.